Privacy policy

This Privacy Policy describes how THE PROTOMEN (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from THE PROTOMEN’s official website (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect (and have collected over the past 12 months) personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific purposes described below, we may use information we collect to communicate with you, provide the Services, comply with applicable laws, enforce our terms, and protect our rights and those of our users.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit through our Services may include:

Basic contact details: name, address, phone number, email
Order information: billing and shipping address, payment confirmation, phone number, email
Account information: username, password, security questions
Shopping information: items viewed, cart activity, wishlists
Customer support information: details included in messages submitted through the Services

Some features of the Services require certain information. If you choose not to provide it, you may be unable to access those features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include:

Device and browser information
Network connection details
IP address
Interaction data related to browsing and account activity

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers that operate on our behalf, such as:

Companies supporting our Services (e.g., Shopify)
Payment processors collect and process payment details
Marketing and analytics partners using tracking technologies

Any third-party information we receive will be treated in accordance with this Privacy Policy. We are not responsible for third-party policies or practices.

How We Use Your Personal Information

Providing Products and Services

We use your information to perform our contract with you, including:

Processing payments
Fulfilling orders
Sending notifications related to purchases, returns, and account activity
Managing your account
Arranging shipping
Facilitating returns and exchanges
Enabling product reviews

Marketing and Advertising

We may use your personal information to:

Send promotional communications
Provide personalized advertising on our Site and elsewhere
Tailor your experience with the Services

Security and Fraud Prevention

We use your information to detect, investigate, or act on fraudulent, illegal, or malicious activity.
You are responsible for keeping your account details secure.

Communicating With You

We use your information to respond to inquiries, provide customer support, and improve our Services.

We use Cookies to operate, improve, and personalize our Site and Services. For Shopify-specific cookie usage, see: https://www.shopify.com/legal/cookies

Blocking Cookies may affect the functionality of the Site.

How We Disclose Personal Information

We may disclose your personal information to:

Vendors providing services on our behalf (fulfillment, payment processing, support, analytics, etc.)
Business and marketing partners (including Shopify)
Social media integrations or third parties at your direction
Affiliates within our corporate group
Parties involved in business transactions, such as mergers
Legal authorities as required by law

Categories Disclosed in the Past 12 Months

Category of Information	Categories of Recipients
Identifiers (contact details, order/account info)	Vendors, business partners, affiliates
Commercial information (order history, shopping data)	Same as above
Internet/network activity (Usage Data)	Same as above

We do not use or disclose sensitive personal information to infer characteristics about you.

Sale/Sharing of Personal Information

We may “sell” or “share” (as defined under applicable law) personal information with business and marketing partners for advertising and marketing purposes.

User Generated Content

If you post reviews or other content publicly through the Services, it may be visible to anyone. We are not responsible for how others access or use publicly shared information.

Third Party Websites and Links

Our Site may link to external sites not controlled by us. You should review their privacy and security practices independently. We are not responsible for their policies or content.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If a child’s information has been provided, contact us to request deletion.

We do not knowingly “sell” or “share” personal information of individuals under 16 years of age.

Security and Retention of Your Information

No system is perfectly secure, and we cannot guarantee the security of information sent to us electronically.
We retain personal information as long as necessary to:

Maintain accounts
Provide Services
Comply with legal obligations
Resolve disputes or enforce policies

Your Rights and Choices

Depending on your location, you may have rights including:

Right to Access / Know
Right to Delete
Right to Correct
Right to Portability
Right to Opt Out of Sale/Sharing/Targeted Advertising
Right to Limit Use of Sensitive Personal Information
Restriction of Processing
Withdrawal of Consent
Appeal
Manage Communication Preferences

You may exercise these rights via our Site or by contacting us.

We may require additional information to verify your identity or authority.

Shopify ad preferences can be managed here: https://privacy.shopify.com/en

Complaints

If you have a complaint, please contact us. You may also have the right to lodge complaints with your local data protection authority.

International Users

We may transfer and process your information outside your home country, including in the U.S., using appropriate legal safeguards (such as Standard Contractual Clauses).

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact:

store@smlxldirect.com
SMLXL Direct LLC
401 Church St
Franklin, TN 37064
United States

Country/Region